Customer Charter is our commitment to our customers. We are under oath to make sure that our customers riding with us are not only safe but comfortable with a relaxed mind when on transit. We will make it a point of duty to be posting quarterly updates to let you know how we are doing along the way.
We conduct quarterly Meet the Managers events, giving our customers the opportunity to speak with our managers in a personal way. During this period, our customers can meet our managers one-and-one to bare their souls on issues they found wanting. There is also a provision for those that may not like to meet our managers one-on-one. You can go through our portal in our website to drop your observations and complaints. Your feedback helps us provide the best service possible. Please let us know where we are doing well and where we can look for improvements.
This report is a score card that tracks the performance of our drivers; their rascality on the road, their punctuality, their carefulness with the steering, and above all, their relationship with our customers. The REPORT CARD will be placed in an area that is very conspicuous for the customers to see. You can also go to our website under “DAILY CUSTOMER SERVICE REPORT to report the driver’s performance. Make sure you write the vehicle plate number and the date of the commute so that we can link it with the driver on duty that very day.
The departure time for all our surface routes will be published monthly in order to allow our customers to know how their routes are performing.
If by mistakes you forgot or misplaced any of your items in our vehicles, do not panic. All you need to do is just to give us a call and tell us the vehicle plate number and the time you commuted with the vehicle and a clear description of the item(s) you lost. We have every chance of having your lost item(s) in our custody. The line to call is written on the interior of our vehicles. You can as well send us e-mail at: firstname.lastname@example.org.